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When does CultchaFreak charge for pre-orders?
We charge once the order has been placed. CultchaFreak orders stock based upon pre-order purchases, meaning that upon payment, your purchase is guaranteed for delivery as soon as it's in our warehouse.
Is my pre-order guaranteed?
Yes. CultchaFreak orders stock based upon pre-order levels and demand. If 10 people purchase an item that is available for pre-order, CultchaFreak will purchase several additional units to ensure stock arrives to fulfill demand.
For additional information, please visit our Help Center or contact our customer service team.
When will my pre-ordered item arrive?
We aim to meet our estimated shipment dates for items on pre-order. Occasionally, a delay may occur when a manufacturer pushes back a release date. If this should happen, CultchaFreak will contact all customers and provide a new shipment date.
Orders containing a combination of pre-order and in-stock items will be combined and dispatched in a single shipment. To avoid this, place separate orders for in-stock and pre-order items.
Pre-ordered an item that isn't in stock yet? Contact our live support team for an estimated arrival date now.
For additional information on our pre-order policy, please refer to our Terms & Conditions.