How does CultchaFreak grade items?

We're pop culture freaks and we're collectors. We're fussy about the condition of our items, and while our team doesn't consider themselves expert graders, we provide as accurate-as-possible condition details for each and every item we stock (when relevant).

Have a question about the condition or want to see some photos of an in-stock item? Drop our customer support team a line and we'll fire them over – direct from the warehouse! It's all a part of our commitment to you, the collectors and connoisseurs of pop culture merchandise.

For additional information, please visit our Help Center or contact our customer support team.

Understanding the grades

We're as accurate-as-possible with our condition information, but grading is highly subjective. As such, what one person considers to be 'near mint' is undoubtedly not the same for everybody.

The condition of new and incoming stock is marked down based on box damage and other noteworthy blemishes. Despite this, CultchaFreak might still rate the item as 'excellent' should the damage be deemed to be insignificant. Similarly, a product marked as 'acceptable' may have some form of box damage or blemishes to the box.

For vaulted and hard-to-find stock, CultchaFreak takes into account a multitude of factors when grading an item, including the rarity and condition of comparable goods available. As such, a vaulted item might have some blemishes or box damage despite being marked as 'excellent' or 'acceptable'.

Collectors who seek 'near-mint' or 'mint' boxes are encouraged to contact our support team via live chat, phone or email for further information pertaining to the condition of a specific product.

Paint Defects and Quality Control

Please note that CultchaFreak has no control or power over paint defects on products manufactured by Funko. We do not downgrade items based on such defects. Items with paint defects are ineligible for returns.

However, it is worth bearing in mind that most new releases from Funko have seen significant improvements in the Quality Control procedure. Vaulted and hard to find stock from the manufacturer may have noticeable paint defects.

Can I see a photo of an item?

You sure can! Our team is happy to provide photos of any in stock item stored in the CultchaFreak vault, otherwise known as our warehouse. To request photos simply contact our live support team or click the 'Ask about this product' button.